Cairo: Prime Minister Moustafa Madbouli lauded the efforts of the government complaints system during December and throughout the past year, directing the system to continue its work in receiving, monitoring, and addressing citizens' complaints, inquiries, and real-life problems across various services and sectors. He stressed that the complaints system is one of the key pillars for direct communication with citizens, with the aim of improving service quality and addressing shortcomings across sectors.

According to State Information Service Egypt, Madbouli's remarks came during a cabinet review of a detailed report on the performance of the Unified Government Complaints System for December 2025. The report was prepared by Tarek el Refaie, Assistant Secretary-General of the Cabinet for Complaints and Citizen Satisfaction.

Refaie stated that the system received and recorded 179,000 complaints, appeals, requests, and inquiries during December. Following initial review and screening, 134,000 complaints were referred to relevant authorities for handling and response, while 40,000 complaints were archived. Data review is ongoing for 5,000 additional complaints and requests in preparation for necessary action.