Cairo: Prime Minister Moustafa Madbouly has emphasized the urgency of accelerating the operations of the Cabinet's Unified Government Complaints System. He directed relevant bodies to quickly process complaints and distress calls, ensuring electronic coordination with ministries, governorates, and various government agencies.

According to State Information Service Egypt, Madbouly commended the efforts to diversify and strengthen communication channels with citizens, facilitating the swift reception of complaints, requests, distress calls, and inquiries. This directive came during his review of a report on the Unified Government Complaints System's performance in June, presented by Tarek el Refaei, Assistant Secretary-General of the Cabinet for Complaints and Citizen Satisfaction.

The report revealed that the system received about 217,000 complaints, requests, and inquiries in June. Of these, approximately 180,000, or 83%, were referred to the relevant authorities after initial review, while around 36,000, representing 16.5%, were archived. Data verification is ongoing for about 1,000 complaints and requests before further action is taken.

Ministries were responsible for handling 64% of all complaints and requests. Nine ministries, including Interior, Supply and Internal Trade, and Health and Population, processed 89% of these. Governorates, on the other hand, dealt with 20% of the complaints, with nine governorates, such as Cairo and Alexandria, managing 76% of those directed to local authorities.

Several governorates, like Port Said and Aswan, recorded high completion rates in responding to complaints. Authorities and universities linked to the system handled 16% of the referrals, with notable performance from entities like the Central Agency for Organization and Administration and the General Authority for Healthcare.

Universities such as Mansoura and Benha also showed high response rates. The Central Bank of Egypt played a supervisory role, directing complaints to relevant banks for resolution and informing citizens of the outcomes.