Cairo: Prime Minister Moustafa Madbouly affirmed that the establishment of government service complexes in villages covered by the presidential 'Decent Life' initiative reflects one of the initiative's key objectives which include bringing government services closer to citizens so that they would not travel to different cities and administrative centers to complete their transactions.
According to State Information Service Egypt, Madbouly emphasized that the goal is not merely to bring several government entities together under one roof, but to transform the delivery of government services by simplifying procedures, relying on automation, establishing clear transaction processes, and reducing waiting times as part of the state's digital transformation projects.
During a tour of Kafr El Sheikh governorate, the Prime Minister inspected the technological government services complex for citizens in El Gezira El Khadraa village. This complex, implemented as part of the 'Decent Life' initiative, aims to enhance the level of services provided to citizens. Madbouly reiterated that citizens are central to efforts in developing government services.
He underscored the importance of continuously measuring citizen satisfaction, the time required to obtain services, the number of completed applications, and addressing any complaints or observations arising during operations.
Kafr El Sheikh Governor Ibrahim Mekki highlighted that government service complexes are vital components of the 'Decent Life' initiative's village projects, representing significant improvements in the infrastructure dedicated to providing government services. The governor noted that the technological complex in El Gezira El Khadraa contributes to enhancing service quality and reducing the time and effort needed by citizens to obtain these services.
During his tour, Madbouly reviewed the mechanisms for receiving citizens and processing their applications through service counters. He inquired about the steps required to obtain services, transaction completion times, and the handling of applications needing additional documents.
The Prime Minister inspected the real estate registration services on the ground floor, reviewing procedures for receiving citizens and completing their transactions. He stressed the importance of using technology to organize queues, reduce waiting times, and facilitate service delivery.
In an interaction with a citizen visiting the complex for real estate registration services, Madbouly asked about the services provided, the facilities available for obtaining various services, and the citizen's satisfaction level. He emphasized the need for coordination among the various agencies within the complex to ensure citizens can complete their procedural processes without having to visit external government entities.
Madbouly highlighted that the success of a government service complex is not determined by the building or the number of service counters, but by its ability to enable citizens to access services easily and promptly. He directed officials to continuously monitor performance indicators, request-completion rates, and user satisfaction levels, while striving to improve service quality.