Dhaka:The Cabinet's Information and Decision Support Center (IDSC) held a workshop focusing on digital transformation, the development of digital government services, and strategies to enhance the efficiency of the digital economy. The event gathered think tank representatives, experts, and specialists to discuss these vital topics.
According to State Information Service Egypt, the workshop addressed four primary areas the quality of digital government services and online transactions, including digital identity, electronic signatures, and digital payments; data integration, governance, and digital trust; service accessibility, connectivity, and digital skills; and the role of the digital economy and artificial intelligence (AI) in increasing business competitiveness.
Former Minister of Communications and Information Technology, Hany Mahmoud, stressed the importance of gauging the real impact of the 'Digital Egypt' platform by monitoring user numbers and assessing service benefits. He highlighted the need for human resource development and the creation of user-friendly applications that cater to citizens' requirements.
Hossam Othman, Deputy Minister of Higher Education and Scientific Research, emphasized Egypt's potential in universities, research centers, and innovation hubs. He advocated for a national program to prepare society for AI applications and digital transformation, stressing the significance of developing digital skills and evaluating innovation's impact on industry, exports, and economic growth.
Other participants pointed out the necessity for a clear digital transformation strategy with measurable goals and performance indicators, along with specialized training programs to help government employees transition to digital services. They also emphasized the need to make the benefits of the Digital Egypt platform apparent to citizens by reducing service costs and processing times.
Experts called for expanding Egypt's outsourcing sector to attract major international companies and advocated for introducing digital IDs and electronic signatures to bolster trust in online transactions. They recommended making commercial records and investor licenses accessible through the Digital Egypt platform and increasing the integration of government databases and automation in the industrial sector to enhance operational efficiency and competitiveness.
Participants further stressed the importance of improving user experience by establishing support centers for citizens, simplifying digital platforms for various groups—particularly older individuals—and ensuring services remain affordable and accessible. Strengthening digital infrastructure and providing backup connectivity for government entities delivering essential services were also highlighted to ensure continuity and minimize disruptions.