Hanoi:Prime Minister Moustafa Madbouly stressed the importance of enhancing the government's complaints system to better communicate with citizens and address their concerns efficiently. This initiative aims to provide optimal responses and identify underlying issues in complaints, continuing efforts to resolve them.

According to State Information Service Egypt, Madbouly assessed the performance of the Unified Government Complaints System (UGCS) for September, based on a report by Tarek el Refai, Assistant Secretary General of the Cabinet for Complaints and Citizen Satisfaction. The UGCS actively received and monitored citizens' submissions, directing them to the relevant ministries, governorates, and authorities, while ensuring effective complaint handling through coordination.

In September, the system processed 210,000 complaints, requests, and inquiries. Ministries were responsible for 64% of these referrals, with nine key ministries handling 90% of submissions. High completion rates were noted in several ministries, including social solidarity, interior, and health.

Authorities and universities connected to the system accounted for 17% of complaints, with universities like Aswan and Cairo achieving high completion rates. Health sector concerns were highlighted, with around 14,000 health-related submissions being monitored and addressed.

The Ministry of Social Solidarity managed 14,000 submissions related to social support and services for vulnerable groups. Public safety and utility operations accounted for 2,987 complaints, with a focus on rapid responses to prevent hazards.

Housing and utilities issues resulted in 31,500 submissions, addressed by relevant authorities, while 19,500 education-related concerns were managed across all stages. Refai concluded by affirming the UGCS's commitment to improving operations and response times through electronic coordination with government entities.