Saudi Arabia’s Ministry of Health’s call centre (937) is fully prepared to serve pilgrims throughout this year’s Hajj season 1445 AH. Saudi Press Agency (SPA) reported on Tuesday that the call centre offers a comprehensive range of services to ensure a smooth pilgrimage for all.

Pilgrims can reach the call centre 24/7, with assistance available in several languages, including English, Urdu, French, Indonesian, Turkish, and Persian. Communication channels include phone calls, the ministry’s X platform, email, and WhatsApp.

A highly qualified team is available around the clock to address pilgrims’ enquiries, both within and outside the Kingdom. The call centre offers prompt responses to all enquiries and medical consultations requests.

A vital service allows pilgrims to report missing individuals, with the call centre facilitating searches across healthcare facilities in the holy sites.

Any complaints regarding healthcare services received by pilgrims are treated as urgent and addressed promptly. The call c
entre generates insightful analytical reports that are readily available to healthcare decision-makers, enabling the ministry to continuously improve services for pilgrims.

Services for people of determination

Meanwhile, the Ministry of Islamic Affairs, Dawah, and Guidance branch in Madinah has implemented a range of services and support initiatives for worshippers and pilgrims with physical challenges to facilitate their access and movement through dedicated corridors and entrances in mosques and other locations.

Adjustments have been made to accommodate carts, wheelchairs, and other mobility aids in these spaces.

To further address their needs, restrooms have been equipped with appropriate facilities, and in some mosques, elevators have been installed.

Source: Emirates News Agency