Cairo: Prime Minister Moustafa Madbouli on Saturday asserted that the Cabinet’s Unified Government Complaints System has been efficient while monitoring, receiving, and dealing with citizens’ complaints from all regions of the country.

According to State Information Service Egypt, efforts are focused on maintaining work to promote communication mechanisms between the government and citizens to receive complaints, questions, and requests regarding different government services via the Unified Government Complaints System. The government is exerting efforts to alleviate the suffering of the citizens while facing repercussions of some incidents and changes and in a move meant to improve services offered to them.

The premier stressed his complete support for the system and the need to review the performance of all relevant government bodies. The premier made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government’s efforts to deal with citizens’ complaints in
January 2025.

Director of the Unified Government Complaints System Tarek el Refaei confirmed that these efforts aimed to ensure a higher level of responsiveness to citizens’ complaints. The total number of complaints submitted through the system in the above-mentioned month amounted to 153,000, according to him.