DUBAI: The Dubai Police’s Command and Control Centre received over 2.1 million calls during the second quarter of 2024, of which 97 percent were handled within 10 seconds.
These statistics were revealed during the Operations Department performance appraisal meeting, headed by the Assistant Commandant for Criminal Investigation Affairs, Expert Major General Khalil Ibrahim Al Mansouri, in the presence of the Major General Abdullah Ali Al Ghaithi, Assistant Commandant for Operations Affairs, Brigadier Sheikh Mohammad Abdullah Al Mualla, Director of the General Department of Excellence and Pioneering, Brigadier Turki bin Faris, Acting Director of the General Department of Operations, and several senior officers.
The meeting discussed several aspects, including a review of the implementation of previous recommendations and decisions and an examination of performance benchmarking between the second quarter of 2024 and the same period last year.
Al Mansoori, reviewing the strategic indicators for the General Depa
rtment of Operations, emphasised the importance of strengthening cooperation across all police sectors. This collaborative approach is crucial for achieving Dubai Police’s strategic goals and reaching global standards of excellence and leadership in policing.
At the end of the meeting, Al Mansouri called upon staff members to fulfill their job requirements promptly and accurately, to improve business quality and performance, and upgrade work standards to the highest levels. He also urged the public to understand the difference between 901 and the emergency hotline 999 and be more mindful of the calls they make to the hotline.
Source: Emirates News Agency
